These Terms and Conditions govern your use of the Weasel Web Services website and the services provided by Weasel Web Services, a business based in New Zealand.
By accessing our website, requesting a proposal, engaging our services, or entering into an agreement with us, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
1. About Weasel Web Services
Weasel Web Services provides digital marketing and creative services designed to help businesses strengthen their brands, improve their digital presence, attract relevant audiences, and generate business opportunities.
Our services may include:
- Branding & Creative
- Landing Page Design
- Social Media Services
- Lead Generation Campaigns
- Google Ads Management
- Related digital marketing, creative, and consulting services agreed with a client
The exact services, deliverables, fees, timelines, and responsibilities for each project will be set out in a proposal, statement of work, quotation, service agreement, or other written agreement between Weasel Web Services and the client.
2. Using Our Website
You may use this website for lawful purposes only.
You agree not to:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website, systems, or data.
- Introduce malicious software, viruses, or other harmful material.
- Copy, reproduce, modify, or distribute website content without permission.
- Interfere with the operation or security of the website.
- Use our content or services in a way that infringes another person's rights.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance, legal, or operational reasons.
3. Our Services
Our services are provided according to the scope agreed with the client.
A project may include, depending on the engagement:
- Strategy and planning
- Brand identity and creative development
- Landing page design
- Social media content and management
- Lead generation campaigns
- Google Ads management
- Campaign optimization
- Reporting and performance analysis
- Marketing consultation
Services outside the agreed scope may require an additional fee or a separate agreement.
We will communicate any significant changes to the agreed scope before carrying out additional work where reasonably practicable.
4. Proposals, Quotes and Agreements
Before work begins, we may provide a proposal, quotation, statement of work, or other project documentation.
This may specify:
- Services included
- Deliverables
- Project milestones
- Estimated timelines
- Fees
- Payment terms
- Client responsibilities
- Revision limits
- Advertising or third-party costs
- Other project-specific conditions
A project becomes binding when the client accepts the applicable proposal or agreement and any required initial payment has been received.
Where there is a conflict between these Terms and Conditions and a specific written agreement, the specific agreement will generally apply to the extent of the conflict.
5. Client Responsibilities
Successful marketing requires cooperation from both parties.
You agree to provide information, materials, approvals, access credentials, feedback, and other reasonable assistance required to complete the project.
You are responsible for ensuring that information, claims, images, trademarks, customer data, and other materials you provide to us are accurate and that you have the necessary rights or permissions to use them.
Delays in providing required information, approvals, access, or feedback may affect project timelines.
Practical rule: A project cannot move forward efficiently when approvals, assets, or access are delayed. We will not be responsible for delays caused by information or decisions that are outside our control.
6. Marketing Results
We will perform services with reasonable care and skill and will use commercially reasonable efforts to achieve the objectives agreed for the project.
However, digital marketing results cannot always be guaranteed.
Performance can be affected by factors including:
- Market conditions
- Competition
- Advertising platform changes
- Search engine changes
- Customer behaviour
- Budget
- Pricing and offers
- Website performance
- Landing page experience
- Product or service demand
- Tracking limitations
- Third-party platform policies
Accordingly, unless expressly agreed in writing, we do not guarantee specific levels of:
- Sales
- Revenue
- Leads
- Website traffic
- Rankings
- Advertising conversions
- Return on advertising spend
- Social media growth
- Customer acquisition
Any projections, estimates, targets, or forecasts provided to a client are planning estimates and are not guarantees of future performance.
7. Google Ads and Third-Party Platforms
Where we manage Google Ads or other third-party advertising platforms, the client understands that those platforms are independently operated by third parties.
We do not control:
- Platform policies
- Account suspensions
- Algorithm changes
- Ad approval decisions
- Search volume
- Auction competition
- Platform outages
- Changes to advertising costs
- Changes to available features
Advertising spend paid to Google or another advertising platform is separate from our management fees unless expressly stated otherwise.
The client remains responsible for complying with applicable advertising laws and platform policies relating to its products, services, claims, offers, and business.
8. Third-Party Services and Tools
We may use third-party platforms, software, advertising networks, analytics tools, hosting providers, social media platforms, email systems, or other services to deliver a project.
These services may have their own terms, fees, policies, limitations, and privacy practices.
We are not responsible for changes, interruptions, failures, security incidents, account restrictions, or other issues caused by third-party services that are outside our reasonable control.
Where a third-party subscription or licence is required for your project, you may be responsible for the associated costs.
9. Fees and Payment
Fees will be set out in the applicable proposal, quotation, invoice, or service agreement.
Unless otherwise agreed:
- Invoices must be paid by the due date stated on the invoice.
- Client payments must be made using the agreed payment method.
- Third-party costs are generally separate from our service fees.
- Additional work outside the agreed scope may incur additional charges.
- We may pause work where invoices remain overdue.
If payment remains overdue, we may suspend services until outstanding amounts are resolved.
Suspension of services does not automatically cancel amounts already incurred or payable.
10. Advertising Spend
Where we manage paid advertising campaigns, advertising spend belongs to the relevant advertising platform and is separate from our professional service fees unless otherwise stated.
We may require advertising budgets to be paid directly to the advertising platform or funded in advance.
We are not responsible for changes to advertising costs caused by market demand, competition, platform auctions, or platform policies.
11. Intellectual Property
Unless otherwise agreed in writing, Weasel Web Services retains ownership of its pre-existing materials, processes, templates, systems, methods, frameworks, know-how, and reusable resources.
Subject to full payment of all amounts owed, the client will receive the rights to use the final project deliverables specifically created for that client as agreed in the applicable project agreement.
We may retain the right to use general skills, knowledge, techniques, concepts, and non-confidential processes developed while providing services.
Third-party assets, fonts, stock images, software, plugins, advertising platforms, and other licensed materials remain subject to their respective licence terms.
12. Client-Supplied Materials
You retain ownership of materials you provide to us.
By providing materials to Weasel Web Services, you grant us permission to use, reproduce, modify, and incorporate those materials as reasonably necessary to provide the agreed services.
You confirm that you have the necessary rights and permissions for us to use those materials.
You agree to indemnify us, to the extent permitted by law, against third-party claims arising from materials supplied by you where you did not have the necessary rights or permissions to provide them.
13. Website and Marketing Content
Where we create website copy, advertising content, social media content, or other marketing materials, the client remains responsible for reviewing and approving the final material before publication.
The client should ensure that claims relating to its products, services, pricing, guarantees, performance, qualifications, or regulatory status are accurate and lawful.
We do not knowingly create misleading advertising or content. New Zealand businesses are subject to laws governing misleading conduct, advertising, pricing, and representations under the Fair Trading Act.
14. Approvals and Revisions
Where a project includes review or approval stages, the client is responsible for providing feedback within the agreed timeframe.
The number of revisions included in a project will depend on the applicable proposal or statement of work.
Requests that materially change the agreed direction, scope, functionality, or deliverables may be treated as additional work.
15. Confidentiality
We will take reasonable steps to keep confidential information provided by clients confidential and will use it only as reasonably necessary to provide our services, unless:
- You give us permission to disclose it.
- Disclosure is required by law.
- Disclosure is necessary to professional advisers, contractors, or service providers who need the information to perform the services and are subject to appropriate confidentiality obligations.
You also agree not to disclose our confidential business information, pricing structures, internal processes, or proprietary materials except where required by law or with our written permission.
16. Privacy
We may collect and use personal information when you contact us, request services, communicate with us, or use our website.
Our handling of personal information is explained in our Privacy Policy.
We will handle personal information in accordance with applicable New Zealand privacy requirements, including the Privacy Act 2020 where applicable.
You can contact us if you have questions about how we handle personal information.
17. Website Content and Information
We aim to keep information on our website accurate and useful. However, website content may change and is provided for general information unless expressly stated otherwise.
We do not guarantee that:
- Every piece of information is complete or current at all times.
- The website will always be available.
- The website will be free from errors.
- Website content will be suitable for every business or situation.
You should contact us if you require information specific to your circumstances.
18. Limitation of Liability
Nothing in these Terms excludes, restricts, or modifies any right or remedy that cannot legally be excluded under New Zealand law.
Where the law permits us to limit liability, our liability will be limited to the extent reasonably permitted by law and, where applicable, the amount paid by the client for the relevant services giving rise to the claim.
We will not be liable, to the extent permitted by law, for indirect or consequential losses, loss of anticipated profits, loss of opportunity, loss of revenue, loss of data, or business interruption arising from services where such liability can lawfully be excluded.
This clause does not exclude liability that cannot legally be excluded or limited.
19. Consumer Guarantees Act
Where the Consumer Guarantees Act 1993 (CGA) applies to our services, nothing in these Terms is intended to remove or reduce your rights under that Act.
The CGA provides guarantees for services supplied to consumers, including requirements relating to reasonable care and skill and, in certain circumstances, fitness for a particular purpose.
For business-to-business transactions, the parties may in certain circumstances agree in writing that the CGA does not apply, but New Zealand law imposes specific requirements on such an agreement.
Any exclusion or limitation will therefore apply only to the extent permitted by law.
20. Fair Trading Act
We will not knowingly make false or misleading representations about our services, pricing, capabilities, or results.
Nothing in these Terms is intended to limit rights or protections that cannot legally be excluded under the Fair Trading Act 1986.
New Zealand law places obligations on businesses to ensure that representations about products and services are accurate and not misleading.
21. Cancellation and Termination
Either party may terminate a project or ongoing service arrangement where permitted by the applicable agreement.
Termination may be subject to:
- Any agreed notice period
- Outstanding fees
- Work already completed
- Non-cancellable third-party costs
- Approved expenses
- Any specific termination terms in the project agreement
If a client terminates a project after work has started, fees for work already completed or committed costs may remain payable.
Nothing in this section limits any statutory cancellation or consumer rights that apply under New Zealand law.
22. Suspension of Services
We may temporarily suspend services where reasonably necessary, including where:
- An invoice is overdue.
- Required client information or access has not been provided.
- Continuing the service would create a legal or security risk.
- A third-party platform has restricted or suspended an account.
- The client requests or engages in unlawful activity.
- Circumstances outside our reasonable control prevent us from continuing.
Where practical, we will notify the client before suspending services.
23. Force Majeure
We will not be responsible for delays or failures caused by circumstances reasonably outside our control.
These may include:
- Natural disasters
- Severe weather
- Power or telecommunications failures
- Cyber incidents
- Government action
- Platform outages
- Third-party service failures
- Internet disruptions
- Strikes or industrial action
- War, civil unrest, or similar events
We will take reasonable steps to minimise the impact and resume services when practical.
24. Complaints and Disputes
If you have a concern about our services, please contact us first so we can try to resolve the matter promptly.
We encourage both parties to communicate openly and provide relevant information when attempting to resolve a dispute.
Where a dispute cannot be resolved directly, either party may have rights to pursue available remedies through the appropriate New Zealand dispute-resolution process or court.
Nothing in these Terms prevents a consumer from exercising rights available under applicable New Zealand law.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.
The updated version will be published on this website with a revised “Last Updated” date.
Changes will not automatically alter the terms of a separate written agreement already entered into with a client unless the agreement allows for such changes.
26. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful where possible.
The remaining provisions will continue to apply.
27. No Waiver
If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.
A waiver will only be effective where expressly provided in writing.
28. Governing Law
These Terms are governed by the laws of New Zealand.
Subject to any mandatory rights or remedies available under applicable law, disputes relating to these Terms or our services will be subject to the jurisdiction of the appropriate courts of New Zealand.
29. Contact Us
If you have questions about these Terms and Conditions, our services, or an existing project, please contact:
Weasel Web Services Limited
Adam Doelman
26 Taylor Street
Cambridge, 3434
New Zealand
Email: info@weaselwebservices.com
Website: weaselwebservices.com